SAP Knowledge Base Article - Public

2306477 - Changing the Schedule of Standard New Hire Export - Onboarding 1.0 [Service Request] [Import & Export]

Symptom

Request to modify existing schedule of a Standard New Hire Export in SAP SuccessFactors Onboarding.

Environment

SAP SuccessFactors Onboarding 1.0 - All Versions

Cause

Change of Business Requirements

Resolution

For Live Customer(s)

Changing the existing Standard New Hire Export schedule needs to be done in Onboarding back end settings, please reach out to SAP SuccessFactors Cloud Product Support in SAP One Support Launchpad via Support Incident. In addition, follow the template when creating an incident and provide the needed information below.

  • Subject: KBA 2306477 - [SCR] Changing the Schedule of Standard New Hire Export
  • Component: LOD-SF-OBD-SCR

Problem Description:

  1. BizX Company ID and ONB Account ID 
    • [Insert affected instance]
  1. Schedule Change
    • [Insert Specific Hour and Minutes]
  1. Permission to change the Standard New Hire Export Schedule
    • [Insert approval]
  1. Username for Support Access (Read the agreement below)
    • [Insert Username]
  • May we have your approval for accessing your system environment to continue request? (Reply with your confirmation and username to access, refer to KBA listed below)
  • With your approval, accessing your system environment you agree for the actions we will take below.
    1. Review the data of affected users and compare it to those users who are working as expected.
    2. Capture screenshots/record screen clips of the issue.
    3. Analyze your system configuration
  • To know how to grant support access to SAP Cloud Product Support, please read the full article on 'How to Grant Support Access to SuccessFactors Support Staff' by clicking the reference KBA 2088892.

Note

For initial creation of Standard New Hire Export, please reach out with an SAP Certified Partner or SAP Professional Services.

 

For Implementation Partner(s) and Consultant(s)

Please refer to SAP SuccessFactors Implementation Guide: Create a Standard Export; If you are still facing some problems related to configuration, kindly visit SAP SuccessFactors Partner Delivery Community.

 

For SAP SuccessFactors Cloud Product Support

Please use the instruction manual on how to proceed, in the internal note

Keywords

SAP SuccessFactors, Onboarding, NewHireDataExportFeature, New Hire Data Export Feature, Standard, Classic, Basic, Back-End, backend, Super Admin, superadmin, Provisioning, Service Request, SCR, Software Change, Configuration Change, edit, renew, alter, Standard Export, Basic Export , KBA , LOD-SF-OBD-SCR , Software Changes, Services, Provisioning etc. , How To

Product

SAP SuccessFactors Onboarding all versions