SAP Knowledge Base Article - Public

2300674 - Connector failing with 'Could not start tenant' Error


When a connector is throwing the error: 'Could not start tenant'.


Learning Management System (LMS)

Reproducing the Issue

  1. Check the Connector Error log
  2. Exception error thrown: 'Could not start tenant'


This error is thrown usually when there is a mismatch between the system's DB version and App version. You should also see something like the following later in the error message: 'DB version: 'b1602.4.1' doesn't match TMS version: 'b1511.15.1'.


To resolve this issue the DB and Application version need to be updated by our internal Operations/Engineering teams so that both versions are matching. Please, create a Support incident to have this error corrected.


Connectors;Connector Error;Could not start tenent error;DB and App version mismatch , KBA , LOD-SF-LMS-CON , Connectors , LOD-SF-LMS , Learning Management System , Problem


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