When trying to create substitution rule on Unified Inbox, no users are returned and an error is displayed at the bottom, as shown below:
The error message is:
Service failed while trying to fetch results for "<user_searched>"
When checking transaction /IWFND/TRACES at the Gateway ABAP system, following error is found:
User search is not enabled
- Unified Inbox
- SAP Gateway
- Task Gateway
substitution, task_gateway_service, tgw, SPRO, Is User List Enabled , KBA , gscbrazil , gscbrazil_video , video , OPU-BSC-TGW-UNB , Task Gateway - Unified Inbox , OPU-BSC-TGW , Task Gateway , Problem
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