SAP Knowledge Base Article - Preview

2300647 - No user returned and error displayed on searching for users on Unified Inbox [VIDEO]


When trying to create substitution rule on Unified Inbox, no users are returned and an error is displayed at the bottom, as shown below:


The error message is:

Service failed while trying to fetch results for "<user_searched>"

When checking transaction /IWFND/TRACES at the Gateway ABAP system, following error is found:

User search is not enabled



  • Unified Inbox
  • SAP Gateway
  • Task Gateway


substitution, task_gateway_service, tgw, SPRO, Is User List Enabled , KBA , video , gscbrazil_video , gscbrazil , OPU-BSC-TGW-UNB , Task Gateway - Unified Inbox , OPU-BSC-TGW , Task Gateway , Problem

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