SAP Knowledge Base Article - Preview

2300566 - The CMS on machine x was stopped due to a critical error. (FWM 20031) / Failed to decrypt object 100 using cryptographic key ID: 4.

Symptom

  • Attempts to log in to a Central Management Server (CMS), for example through the Central Management Console (CMC) or BI Launch pad, a message similar to the following is returned:
    • Account information not recognized: Could not reach CMS 'HOSTNAME:PORT'. The CMS on machine 'HOSTNAME' was stopped due to a critical error. (FWM 20031)
  • Additionally, when accessing the Server Intelligence Agent properties, the following errors may be returned:
    • Failed to retrieve cluster name from the database. Reason: Failed to decrypt object 100 using cryptographic key ID: 4.
    • CMS is not part of a cluster
  • ...in which case CMS trace logs will also contain the message:
    • Failed to decrypt object 100 using cryptographic key ID: 4.


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x
  • all supported operating systems (Windows / Linux / Unix)

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3

Keywords

bi 4.x 4.* 4.0 4.1 4.2 4.3 bi4.x bi4.x bi4.* bi4.0 bi4.1 bi4.2 bi4.3 rhel redhat red hat el 5 6 7 suse enterprise sles 10 11 sun sparc solaris powerpc ibm aix 6.1 7.1 7.2 clusterkey CCM SIA launchpad , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-BIP-SRV , CMS / Auditing issues (excl. 3rd Party Authentication) , Problem

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