SAP Knowledge Base Article - Public

2298856 - LMS: Pending Enrollment Notification Issue

Symptom

Users and supervisors do not receive System Pending Enrollment notifications.

Environment

SAP SuccessFactors Learning Management Systems - LMS

Reproducing the Issue

  1. Learner registers for item that has approval process enabled. Managers are the approvers.
  2. Learner receives confirmation of approval request, Manager receives approval request.
  3. Once approved, pending enrollment notifications are not being sent.

Cause

The approval process notifications have been delivered successfully to both learning user and approver(s).

Resolution

The application is designed to suppress any pending enrollment notifications when approval notifications are delivered.  As there is no longer a need for a pending enrollment notification to be delivered, the pending enrollment notifications are obsolete, and no longer in use.

This behavior is by-design.

Keywords

SystemPendingEnrollmentNotification, ApprovalProcessInitialRequest, self-register, approval, trigger, launched, not received, not sent, problem, how-to, SO, S.O, contacts, instructor, supervisor, manager, kal, kac , KBA , LOD-SF-LMS , Learning Management System , Problem

Product

SAP SuccessFactors Learning all versions