SAP Knowledge Base Article - Public

2298018 - Provisioning > "Company Settings" page stuck loading - Instance on Preview stack

Symptom

  • We are not able to access Company Settings in Provisioning.
  • During Online Report Designer (ORD) configuration, we select Company Settings link and no action is performed. After a while we get the message “Error 502”
  • "Company Settings" try to load for too long

Environment

  • BizX Platform
  • Preview stack

Reproducing the Issue

  1. Access Provisioning (https://hcmXXXpreview.sapsf.eu/provisioning_login)
  2. Find and access instance
  3. Click "Company Settings" link

Cause

  • It is likely this issue is caused by an incomplete/incorrect configuration of ORD or WFA settings.

Resolution

[You'll require help from Operations department.]
[Provisioning access is only granted to certified Partners and Support engineers.]
[If you are customer or partner, please create a Support incident. Support Engineers will require to log an Operations request.]


Request example = COSR-67989



Keywords

KBA , LOD-SF-PLT , Platform Foundational Capabilities , LOD-SF-INT , Integrations , LOD-SF-EC , Employee Central , LOD-SF-LMS , Learning Management System , LOD-SF-ANA , Analytics & Reporting (Ad Hoc, YouCalc, ORD) , LOD-SF-RCM , Recruiting Management , LOD-SF-SCM , Succession Management , LOD-SF-PM , Performance Management , LOD-SF-CDP , Career Development Planning , LOD-SF-FWK , Platform Framework , LOD-SF-WFA , Workforce Analytics & Planning , Problem

Product

SAP SuccessFactors HCM Core 1511 ; SAP SuccessFactors HCM Core 1602 ; SAP SuccessFactors HCM Core 1605 ; SuccessFactors HCM Core 1508