SAP Knowledge Base Article - Public

2297909 - Provisioning > 'Company Settings' page not fully loading

Symptom

  • We want to grant Support Access but we dont see this optioin in Company Settings page.
  • Company settings page is not opening fully.
  • 'Mail Preference' settings are missing in Provisioning page.
  • 'Analytics and Dashboard Tabs & Misc Reporting' is the last section showing in "Company Settings".
  • Error in Application server logs: "null object loaded from local variable 'successionDataModel'"

Environment

  • BizX Platform
  • Provisioning page

Reproducing the Issue

  • Go to 'Provisioning' page > 'Company Settings'
  • Scroll to the bottom
  • Last visible line is "WFA/WFP/talent insight Integration (all fields in this section are case sensitive)"
    Many 'settings' missing.jpg
  • Nothing else is showing after that.

Cause

  • Root cause 1: unpported special characters included in WFA/ORD settings.
  • Root cause 2: No Succession Data model exists in the instance.

Resolution

[You'll require access to Provisioning page to implement this solution or workaround.]
[Provisioning access is only granted to certified Partners and Support engineers.]
[If you don't have access, you may need to create a Support incident or request your Partner to refine your configuration.]


ROOT CAUSE 1:

  1. IMPORTANT: This workaround will remove and clear all settings in WFA/ORD section.
  2. Click last visible 'Save' button in the page. This is the one corresponding to 'Analytics' settings section.
  3. Manuallly include, if needed, configuration in section 'Analytics and Dashboard Tabs & Misc Reporting'.

ROOT CAUSE 2:

  1. Please Perform an import of a data model in Provisioning> Import/Export Data Model
  2. This should resolve the issue.

Keywords

KBA , LOD-SF-PLT , Platform Foundational Capabilities , LOD-SF-ANA , Analytics & Reporting (Ad Hoc, YouCalc, ORD) , LOD-SF-RCM , Recruiting Management , LOD-SF-PLT-NOT , Email Notifications , LOD-SF-PLT-TLS , Tools , Problem

Product

SAP SuccessFactors HCM Core 1511 ; SAP SuccessFactors HCM Core 1602 ; SAP SuccessFactors HCM Core 1605