SAP Knowledge Base Article - Public

2297832 - Lumira fails to install


  • Installing Lumira may result in the install failing with one or more of the following errors / symptoms:
    • The install logging folder ([INSTALLDIR]\InstallData\logs\[TIMESTAMP]) will contain files that look similar to InstallDU-[NAME]-core-nu,[VERSION].log (for example, InstallDU-hilo.desktop.db-4.0-core-64,
    • The InstallDU-[NAME]-core-nu,[VERSION].log files will contain errors like "SECREPAIR: Crypt Provider not initialized. Error:-2146893813" and "SECREPAIR: A general error running CryptAcquireContext"
    • The install log (setupengine.log) will contain errors like: Error: Error code from call to Windows Installer API: 1603


  • Lumira Desktop



  • If the symptoms documented in the Symptom section of this KBA are observed and KB2918614 is present, uninstall KB2918614, reboot, and try the Lumira install again.


system KBase MS Knowledge Base , KBA , BI-LUM-DIS , Lumira Desktop/Discovery , BI-LUM-SRV , SAP Lumira Server , BI-LUM-OD , SAP Lumira Cloud , Problem


SAP Lumira, desktop edition 1.0