SAP Knowledge Base Article - Public

2297331 - Editing notification templates when the default is not acceptable for the customer

Symptom

The email notification which the employee or manager receives is not ideal or confusing and a need to modify or customize it to business preference si required.

Environment

SAP SuccessFactors Learning Management System (LMS) - 1511+

Resolution

There is a tool through which you can edit the notifications according to the requirement you have; however customized notifications are outside of SAP support scope and will require using the default for any issue troubleshooting.  Here are the steps below:

  1. Login to LMS admin
  2. Naviagte to System admin > Configuration > Global Variables
  3. Ensure that the 'Use Editor Content When Sending Email Notification' is selected.
  4. Now go to Configuration > Notification templates > Search for the template ID which you wish to update
  5. Open Messages tab and ensure that the option 'Use Editor Content When Sending Email Notification' is selected.
  6. Click on Launch editor. Now you can edit the notification as per your requirement and Save it.

If you want you want you can also send a preview that will give you an idea on how the structure of notification will look like.

See Also

  • 2341999 - Adhoc Notification when using the New Editor Tool
  • 2258591 - New Notification Editor when trying to Preview Email-LMS
  • 2305345 - Unable to tick "Use Editor Content" under Notifications in LMS
  • 2306195 - Changes performed in new notification editor tool are not reflected in the legacy html editor
  • 2524356 - LMS : Ability to view the System Default Notification Template (b1708 - LRN-18779)
  • 2302153 - LMS: Notifications Overview
  • 2330530 - LMS Notifications Knowledge Support and Tips
  • 2536843 - SAP SuccessFactors Learning Notification Customization - User Assistance Documentation link

Keywords

sap success factors sf learning lms email customize modify notification editor edit sent mail to the user with changed format change , KBA , LOD-SF-LMS-NOT , Notifications , LOD-SF-LMS , Learning Management System , How To

Product

SAP SuccessFactors Learning all versions