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2297272 - Error: com.jcraft.jsch.JSchException: UnknownHostKey: - EIS

Symptom

  • While importing a SGLT loadset, the load fails with the following types of error messages in the SAP Enterprise Inventory log and the Service-Level Optimization (EIS) application server log:

2016-03-19 02:23:07 EDT ERROR          DataLoaderApplication - 0 com.smartops.processors.Mipo32ProcessorManager applyOne Exception while getting remote connection
[...]
Caused by: com.smartops.remote_file_manager.RemoteFileManagerException: Error SSH opening session to your.server.net
[...]
Caused by: com.jcraft.jsch.JSchException: UnknownHostKey: your.server.net. RSA key fingerprint is gc:6f:da:8z:21:h3:64:b0:ke:db:91:n3:99:hi:p4:0
[...]
2016-03-19 02:23:07 EDT ERROR          DataLoaderApplication - 0 com.smartops.dataloader.service.DataLoaderApplication reject ProcessorManagerException

  • The exact values for your.server.net and the RSA key fingerprint will reflect your environment, and will be different then in the example above.


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Environment

  • SAP Enterprise Inventory Optimization 6.x by SmartOps.

  • SAP Enterprise Inventory and Service-Level Optimization 6.10+ (EIS).

Product

SAP Enterprise Inventory and Service-Level Optimization all versions

Keywords

EIS, EIO, SmartOps, smartops, ECDSA, RSA, DSA, DSS, ecdsa, rsa, dsa, dss, ssh, HostKeyAlgorithms, unknown, hostkey, openSession , KBA , "host key" , known_hosts , "remote file manager" , SCM-EIS , SAP Enterprise Inventory and Service-Level Optimization , Problem

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