SAP Knowledge Base Article - Public

2295379 - Receiving Error: 'Fail to Connect to E-Verify Service' - Onboarding 1.0 [E-Verify]

Symptom

E-Verify activity received an error. See below for the error messages.

  • Fail to connect to E-verify Service.
  • Call to Everify Service Failure.

Environment

SAP SuccessFactors Onboarding 1.0 - All Versions

Reproducing the Issue

  1. Navigate to SAP SuccessFactors HCM > Onboarding > Open Candidates E-Verify Activity
  2. In the Activity, when clicking the button "Submit Initial Verification"  the error message appears.

Cause

The error is caused by a planned or unplanned outage of E-Verify Service.

Resolution

For Live Customer(s)

If the hiring managers and recruiters are unable to proceed with E-Verify activity of the candidate, follow the steps below.

 

Instruction

  1. Try again accessing the activity after 30 minutes to verify the error
  2. If the issue is persistent in the next 30 - 60 minutes, please reach out to SAP SuccessFactors Cloud Product Support in SAP One Support Launchpad via SAP Expert Chat or Support Incident and provide the following information:
  • Number of affected Candidates (Estimated or Precise)
  • Number of affected Hiring Managers or Recruiters (Estimated or Precise)
  • What time is the issue received by affected users?

Keywords

SAP SuccessFactors, Onboarding, OBD, ONB, LOD-SF-OBD, e-Verify, Everify, E-Verify, DHS, United States Department of Homeland Security, United States Citizenship and Immigration Services, USA, United States of America, Verification, Verify, Employment, I-9, I9, SSA, Social Security Administration, Authorized, Work , KBA , #sfobdeverifyoutage , LOD-SF-OBD-EVF , e-Verify , Problem

Product

SAP SuccessFactors Onboarding all versions