SAP Knowledge Base Article - Public

2294821 - Document Center is Presenting Blank Page and Timestamp Error - Onboarding 1.0 [Document Center]

Symptom

  • All users who access Document Center receives blank page
  • All users who access Document Center receives a time stamp error

Environment

SAP SuccessFactors Onboarding 1.0 - All Versions

Reproducing the Issue

  1. Navigate to SAP SuccessFactors HCM and go to  Onboarding
  2. In Onboarding, click the sub-menu and access Document Center
  3. Blank page is received, time stamp error message shows

Cause

Sporadic error that causes the application to disconnect with Document Center

Resolution

For Live Customer(s)

Please reach out to SAP SuccessFactors Cloud Product Support in SAP One Support Launchpad via SAP Expert Chat or Support Incident to refresh Document Center connection.

 

Note

Refreshing the Document Center requires turning off the feature and enable it back after 5 seconds to reconnect with the application.

 

For Implementation Partner(s) and Consultant(s)

Disable the Document Center and enable it back after 5 seconds to refresh the connection between application and Document Center. If the issue persist reach out to SAP SuccessFactors Cloud Product Support in SAP One Support Launchpad via SAP Expert Chat or Support Incident

Keywords

SAP SuccessFactors, Onboarding, OBD, ONB, LOD-SF-OBD, Document Center, Document, Blank page; document center blank page ; document center error, XpressHR.Global, Application Error, System.Web.HttpUnhandledException, Server was unable to process request ,could not be found in the Web application, DocCenterLocal , KBA , LOD-SF-OBD-DOC , Document Center, Documents , Problem

Product

SAP SuccessFactors Onboarding all versions