SAP Knowledge Base Article - Public

2293480 - The admin email address or Predefined list of 'From' Email Address needs to be configured - Validation Error - LMS

Symptom

An admin receives the Validation Error when trying to use the send notification option:

Send Notification.jpg

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Learning Management System - LMS

Reproducing the Issue

  • When the “Send notification from:” option in the Mail Tab is set to “Select from list” and email addresses are entered on Applying changes (System Admin > Configuration> Global variable >Mail)
  • An admin receives the error when trying to use the send notification option.

Cause

This issue occurs when there is no email address associated with the admin performing the action in LMS.

Resolution

The admin who is performing the action, sending notification or adding email address to the list in global variables, must have an email address associated to his/her own admin account.

 To check the if there is an email address associated to the admin account:

1. Navigate to Admin -> System Admin -> Application Admin -> Admin Management -> Search for the Admin ID and check the Email Address field.

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2. The error only appears if the Select from list option is checked since the system adds the email address of the administrator who is attempting to send the notification to the top of this list automatically, and the administrator can select any one of those email addresses.  Hence it is necessary for the admin performing the action to have an email associated with his/her admin account.

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Keywords

Validation Error, You must correct the following error(s) before proceeding, The admin email address or Predefined list of 'From' Email Address needs to be configured, Send Email, SF, Success Factors, configuration, notification , KBA , LOD-SF-LMS-ADM , System Admin, Global Variables, References , Problem

Product

SAP SuccessFactors Learning all versions