SAP Knowledge Base Article - Public

2292909 - Automatic Process "Waitlist to Request List" does not remove users from waitlist - LMS

Symptom

The automatic process "Waitlist to Request List" is intended to change the waitlist for a scheduled offering into a request list.

However, the automatic process just adds the users to the request list for the next scheduled offering but does not remove the users from the waitlist for the old offering.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Create 2 scheduled offering one that has the current date and time and the other in the future
  2. Fill the registration for the current offering and make sure a few users are waitlisted.
  3. Set the "Waitlist to Request List" run after the current SO is already started.
  4. You will see that the users are added to the request list for the future scheduled offering however the users still remain in the waitlist for the previous offering.

Resolution

This is an expected behaviour.

The "Waitlist to Request List" automatic process will only create a request list for the next available schedule offering.

The automatic process will not remove the users from the waitlist of the previous schedule offering.

Keywords

APM, waitlist apm, request list , KBA , LOD-SF-LMS , Learning Management System , Problem

Product

SAP SuccessFactors Learning all versions