SAP Knowledge Base Article - Public

2292819 - Application error on accessing Company Info tab

Symptom

Users couldn't access Company Org Chart under Company Info tab even though they have Company Org Chart access permission in RBP

Environment

SuccessFactors BIZX: Company Org Chart

Reproducing the Issue

  • Login in instance using username having full admin rights with target population ALL
  • Under Home drop down click on Company Info tab
  • application error comes and Org Chart keeps on loading

Cause

There could be many resaons for the application error under Company Info but one of the common reasons for the same is "Company Org Chart access must have been restricted to Succession Org Chart users access".

If a user's Company Org Chart access has been restricted to Succession Org Chart then he could access Company Org Cart only if he has permission to access Succession Org Chart and if he doesn't have access to SOC then he would get error while accessing Company Org Chart.

Resolution

  • Go to Admin Center
  • Under Succession click on Org Chart Configuration
  • Uncheck 'Limit succession org chart visibility to basic org chart target population' checkbox

      OrgChart_configuration.png

 

  Please note that the same setting is present at the backend therefore if above mentioned checkbox is unchecked then Clients open an incident with Cloud Product Support and ask Support Engineer to check if Company Org Chart access is limited to Succession Org Chart access.

 

 

Keywords

Org Chart access , KBA , LOD-SF-PLT , Platform Foundational Capabilities , Problem

Product

SAP SuccessFactors HCM Core 1602