SAP Knowledge Base Article - Public

2292809 - Jobs are not posting or unposting using Real Time Job Sync - Recruiting Marketing

Symptom

  1. External Job is posted in Recruiting Management (RCM) but is not appearing in Recruiting Marketing (RMK).
  2. External Job has been unposted in Recruiting Management (RCM) but is still appearing in Recruiting Marketing (RMK), if you access it there might be a message such as: "Sorry, This position has been filled"

Environment

  • SAP SuccessFactors Recruiting Management 
  • Recruiting Management and Recruiting Marketing integration with Real Time Job Sync (RTS)

Cause

  1. A possible cause is that the job has not yet been imported to RMK. (should take a few minutes - details bellow*)
  2. A possible cause is that the job has not yet been unposted from RMK. Meaning that RMK will still have an entry, but when candidate tries to apply and is taken back to RCM, the job is not available anymore, and the error message is a system default message

* Jobs posted externally in RCM (“Corporate Posting” on the Job Postings page) are sent to RMK in near-real time. Usually this process happens in under a minute, but depending on the time of day, it can take up to 30 minutes for a job to post in RMK.

Resolution

  1. Recruiting Marketing Job Field Mapping

    Ensure that the mapping between the Recruiting Management and Recruiting Marketing fields is not incomplete or wrong.

    Please refer to the following Knowledge Base Article for further details: 2557601

  2. "Sync all External Job Postings" Scheduled job on Provisioning - PARTNERS ONLY

    Ensure that the scheduled job "Sync all External Job Postings" is set up properly by following the instructions below:

    1. Make sure the job has a valid Job Owner.
    2. Make sure the job runs daily and only once per day. A fullfeed that runs more than once per day can cause many problems with the integration between RCM and RMK.
    3. Make sure the job runs during a period of low activity on the system. The recommendation is set the job to run at night.

    If your mapping is completed and the job  "Sync all external job postings" is correctly setup and running,  please submit a support incident with us and we will investigate the internal configuration.

Keywords

Real Time Job Sync, Jobs not posting, RTJS,Recruiting Marketing Mapping Fields, Sync all external job postings,RMK Scheduled Job, "Sorry, This position has been filled" , KBA , LOD-SF-RMK , Recruiting Marketing , Problem

Product

SAP SuccessFactors Recruiting all versions