SAP Knowledge Base Article - Public

2292250 - Check Box is not checked in the Form - Onboarding


  • In the PDF form, check box is not checked to show the option choosen



  • Onboarding

Reproducing the Issue

  • Choose Ariel font for the form


Following could be few of the cause for this:

  • Right value is not passed to the form
  • Configuration of the check box in the PDF form is not correct
  • Font of the form is not supporting the check box display


  • Check the font of the form in Super admin site(Get help from Support engineer)
    • Ariel font do not display check mark. Junk character is displayed in the check box.
  • Find the key which is holding the value for the check box
    • Go to Settings -> PDFForms.
    • Choose the form and click on the + sign.
    • Click on the correct key.
    • Get assistance from the cloud product support team to find the value of the key
  • In the PDF form, you have to use this value to populate the correct check box
  • Open the PDF form in a PDF editor.
  • Double click on the check box field and go to Options
  • Choose the Check box Style and fill the Export Value (Value of the key).
  • You may choose No i nthe panel but the value stored in the key may be N. So you have to use N in Export Value.
  • In this screen shot, Check box will be checked if this key value is N.



ONB, Check mark, PDF form, , KBA , LOD-SF-OBD-FRM , Forms, PDF, E-Verify and Compliance Forms etc. , Problem


SAP SuccessFactors HCM Core 1511