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You have integrated SAP Contact Center with SAP CRM and would like agents to be able to manually select the Queue(s) from CRM.
- SAP Contact Center
- SAP Customer Relationship Management 7.0 and higher
- SAP enhancement package for SAP Customer Relationship Management
- SAP enhancement package for SAP CRM, version for SAP HANA
CRM, Communication Management, CCI, Contact Center, Set Queues, getAttributesResponse, CL_CRM_MCM_SESSION, IF_CRM_MCM_SESSION~LOGON, currentQueues , KBA , CRM-CCI , Contact Center Infrastructure , CRM-IC-CHA-TEL , Telephony Integration , Problem
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