SAP Knowledge Base Article - Preview

2291495 - While upgrading the Relay Server in Afaria, devices trying to connect to the server receive a 401 response

Symptom

  • While attempting to upgrade the Relay Server in Afaria, devices trying to connect to the server receive a 401 response to all requests.
  • This poses a problem if iOS devices are attempting a TokenCheckin. If an iOS device gets a 401 in response to a TokenCheckin, the device will remove its MDM payloads and will need to be re-enrolled.


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Environment

  • SAP Afaria 7
  • Relay Server 12 and 16

Product

SAP Afaria 7.0

Keywords

relay upgrade, relay server upgrade, 401 tokencheckin, iOS, iphone, ipad, config payload removed, lost mdm control , KBA , MOB-AFA , Afaria , Problem

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