SAP Knowledge Base Article - Public

2291440 - Creating a New E-Verify Activity - Onboarding 1.0

Symptom

  • How to create a new E-Verify activity in SAP SuccessFactors Onboarding
  • How to restart new E-Verify workflow in SAP SuccessFactors Onboarding

Environment

SAP SuccessFactors Onboarding 1.0

Cause

General reasons why a new E-Verify activity might be needed:

  • E-Verify activity was closed incorrectly by the hiring manager
  • E-Verify activity contains incorrect or missing data
  • Need to complete 3-day compliance for the candidate
  • New Hire did not receive Employment Authorized but E-Verify activity was closed
  • New Hire received TNC - E-Verify closed: The employee continues to work for the employer after choosing not to contest a Tentative Non-Confirmation.

Resolution

For Live Customer(s)

  • Before requesting a creation of new activity for E-Verify, see the below scenarios.
  • If it does not match your query, follow the template to contact support below.
E-Verify Activity Contains Incorrect or Missing Data See KBA 2244508
E-Verify Correct Data Process is Deactivated Contact SAP SuccessFactors Cloud Product Support
DHS or SSA Requested to Close the Case Please contact support to create a new activity
After Onboarding Activity, No E-Verify Activity is Create Please contact support to create a new activity
E-Verify Activity is Deleted by Hiring Manager or Assignee Please contact support to create a new activity
E-Verify Activity was closed incorrectly by the Hiring Manager See KBA 2409142, please contact support to create a new activity
E-Verify Activity was closed without Employee Authorized Result Please contact support to create a new activity
Scenario Resolution

 

Contact SAP SuccessFactors Cloud Product Support

  • Please reach out to SAP SuccessFactors Cloud Product Support in SAP One Support Launchpad via SAP Expert Chat or Support Incident.
  • In addition, follow the template when creating an incident and provide the needed information below.
    • Subject: KBA 2291440 - Create a New E-Verify Activity
    • Component: LOD-SF-OBD-EVF

Problem Description:

  1. BizX Company ID 
    • [Insert affected instance]
  1. Affected Hire/Candidate
    • [Insert affected hire/candidate's name]
    • [Insert screenshot of the issue]
  1. Permission to Create a New E-Verify Activity
    • [Insert approval]
  1. Username for Support Access (Read the agreement below)
    • [Insert Username]
  • May we have your approval for accessing your system environment to continue request? (Reply with your confirmation and username to access, refer to KBA listed below)
  • With your approval, accessing your system environment you agree for the actions we will take below.
    1. Review the data of affected users and compare it to those users who are working as expected.
    2. Capture screenshots/record screen clips of the issue.
    3. Analyze your system configuration
  • To know how to grant support access to SAP Cloud Product Support, please read the full article on 'How to Grant Support Access to SuccessFactors Support Staff' by clicking the reference KBA 2088892.

Reminder

It is not recommended to manually create an E-Verify workflow directly in Process tab if the hire went through Onboarding process because the details of the candidate stored in the Onboarding will not be linked to the E-Verify activity.

Keywords

E-Verify, DHS, US, Kickstart, Mistakenly Closed E-Verify, Incorrectly Closed E-Verify, closed incorrectly by the hiring manager, contains incorrect or missing data, Need to complete 3-day compliance for the candidate, did not receive Employment Authorized but E-Verify activity was closed, received TNC , KBA , lod-sf-obd-evf , mistakenly , LOD-SF-OBD , Onboarding , LOD-SF-OBD-EVF , e-Verify , LOD-SF-OBD-SCR , Software Changes, Services, Provisioning etc. , Problem

Product

SAP SuccessFactors Onboarding all versions