SAP Knowledge Base Article - Preview

2291049 - Error: The data source is invalid: 'Unable to connect to the InfoStore: Please contact the maintainer of the data source to solve the problem' received in Crystal Reports for Enterprise

Symptom

  • When trying to open a report in Crystal Reports for Enterprise designer, it displays an error.
  • When trying to connect to a relational data source in  Crystal Reports for Enterprise designer, it displays the error:

  "The data source is invalid: 'Unable to connect to the InfoStore: '. Please contact the maintainer of the data source to solve the problem."

   relational.JPG

  • The error message started occuring after applying an update to the SAP BusinessObjects Business Intelligence Platform.


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Environment

  • SAP Crystal Reports for Enterprise 4.1
  • SAP Crystal Reports for Enterprise 4.2
  • SAP Crystal Reports for Enterprise 4.3
         
  • SAP BusinessObjects Business Intelligence Platform 4.1
  • SAP BusinessObjects Business Intelligence Platform 4.2
  • SAP BusinessObjects Business Intelligence Platform 4.3

Product

SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3

Keywords

Unable to connect, CRE, data source, invalid , KBA , BI-RA-CRE , Crystal Reports for Enterprise , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

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