SAP Knowledge Base Article - Public

2290952 - Unable to launch "Learning by SuccessFactors app"

Symptom

When attempting to launch the "Learning by SuccessFactors" mobile app, it does not open and the following message appears:

"Learning is not available through this application. Please contact your administrator."

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Learning Management System (LMS)

Reproducing the Issue

  1. Install the "Learning by SuccessFactors" app on an iPad
  2. Activate the app through the pass key
  3. Below message appears:
    "Learning is not available through this application. Please contact your administrator"

Cause

Resolution

There are two mobile Apps for SuccessFactors:

  1. SuccessFactors: used for customers that have Learning integrated with BizX
  2. Learning by SuccessFactors: used for Validated customers (VSAAS)

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See Also

User Assistance Documents:

Keywords

SF LMS Learning by Successfactors unable to launch app iPad Learning is not available through this application. Please contact your administrator mobile iphone phone open , KBA , LOD-SF-LMS-MOB , Mobile Application Issues Only , LOD-SF-LMS , Learning Management System , Problem

Product

SAP SuccessFactors Learning all versions