SAP Knowledge Base Article - Preview

2290255 - Supervising agents is not working

Symptom

You logged on to CDT as a supervisor and try to supervise agents, you see message 'Supervising rejected - Access denied' in CDT status bar.


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, cloud edition 1.0 ; SAP Contact Center, on-premise edition 7.0

Keywords

BCM, monitor, barge in , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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