SAP Knowledge Base Article - Public

2289053 - KMS Web Service credentials error - Onboarding 1.0

Symptom

  • KMS Web Service credentials error when enabling onboarding in provisioning.
  • Onboarding/Offboarding Application - Authentication for KMS Web Service Failed. Error(s) : ErrorCode - 10; ErrorMessage- Unknown
    user name or password. Onboarding/Offboarding Application - Authentication for KMS Rest Web Service Failed.
    Please check the credentials. Cannot enable Onboarding due to these errors.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Onboarding

Cause

Webservice login password might be corrupted.

Resolution

  1. Kindly navigate to super admin-webservice login-reset the data service password and issue will be fixed.
  2. If Locked out ticked untick and reset the password using the same as in Provisioning
  3. If it is not ticked reset the password any way.
    Service Logins.png

Keywords

Authentication for KMS Web Service Failed. Error(s) : ErrorCode - 10; ErrorMessage- Unknown
user name or password. Onboarding/Offboarding Application - Authentication for KMS Rest Web Service Failed. 
Please check the credentials. , KBA , LOD-SF-OBD , Onboarding , Problem

Product

SAP SuccessFactors Onboarding all versions