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2288877 - Error: Account information not recognised Could not reach CMS database

Symptom

  • Server Intelligence Agent(SIA) starts but Central Management Server(CMS) wont start.
  • Login Error: Account information not recognized: Could not reach CMS 'HOSTNAME':'PORT'
  • In the CMS logs you will see below errors :
    Cluster connection with <HOSTNAME>:<PORT> has been broken on notifier side for reason: (Notification resulted in exception IDL:omg.org/CORBA/COMM_FAILURE:1.0, minor code 1330577418).
    Check network connections to CMS machines, and test responsiveness of system database.
     boe_cmsd[8949]: Central Management Server started
    boe_cmsd[17685]: Cluster connection with <HOSTNAME>:<PORT> has been broken on listener side for reason:
    (Re-register of listener with remote notifier failed.). Check network connections to CMS machines, and test responsiveness of system database.
    g1t6155c SAPJVM[19424]:    :    [47789691156224]    03:03:50    ***ERROR (os.cpp:2390): os::get_libjvm_realpath: realpath failed for /opt/app/businessobjects/sap_bobj/enterprise_xi40/linux_x64/sapjvm/jre/lib/amd64/server/Xusage.txt.


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.1
  • Red Hat Enterprise Linux

Product

SAP BusinessObjects Business Intelligence platform 4.1

Keywords

Xusage ,could not reach CMS, CMS crash ,Red hat linux , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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