SAP Knowledge Base Article - Preview

2288259 - Second user transmit uses existing connection created from first user.

Symptom

Expected behavior: User 1 creates a notification and connects to SAP backend via SMP server.  A unique connection is made.  When the user has logged off, the connection is closed.  User 2 connects, opening up another unique connection for User 2's transmit. User 2 creates a notification.   The notification from User 1 is shown to be created by User 1.  The notification from User 2 is shown to be created by User 2.

Reported behavior: User 1 creates a notification and connects to SAP backend.  Instead of closing, User 1's connection remains open.  User 2 creates a notification and syncs within a couple of seconds of User 1.  User 2's transmit uses the still open connection used by User 1.   As a result, the notification created by User 2 is indicated as having been created by User 1.

 


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Environment

Work Manager 6.1

SMP 3.0

Product

SAP CRM Service Manager 4.0.0 ; SAP CRM Service Manager 4.1.0 ; SAP Inventory Manager 3.2.0 ; SAP Mobile Platform all versions ; SAP Work Manager 6.0.0 ; SAP Work Manager 6.1.0

Keywords

User, notification, Work Manager, connection , KBA , MOB-SYC-SAP , Syclo Mobility for SAP backend , Problem

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