SAP Knowledge Base Article - Preview

2287642 - SAP Contact Center CDT - How to change "Department" list values

Symptom

Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.

  • You are running SAP Contact Center
  • In CDT "Communication Desktop" you navigate to the "Directory" view and noticed, while in 'edit' mode, many items in the "Department" field are outdated and would like to modify these
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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, cloud edition all versions ; SAP Contact Center, on-premise edition all versions

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, edit field, directory information , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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