SAP Knowledge Base Article - Public

2287597 - HXM Suite - Patch and major release information / Contractual Maintenance

Symptom

  • What is the Contractual Maintenance Window (CMW)?
  • How does SAP SuccessFactors deliver code changes and fixes?
  • What is the difference between a patch release and a major release?
  • What does SAP SuccessFactors consider when deciding how and when the fix will be released?
  • How can I find out which issues were fixed during the latest patch and what are the future upcoming patch dates?

Environment

SAP SuccessFactors HXM Suite

Resolution

  1. What is the Contractual Maintenance Window (CMW)

    SuccessFactors performs maintenance in the Contractual Maintenance Window that is agreed with the customer. The maintenance can be disruptive in nature. The maintenance activities in the CMW are typically performed on the application, database, infrastructure components.

  2. How does SAP SuccessFactors deliver code changes and fixes?

    Code changes are delivered in a standard pattern to all customers across all data centers. The changes are packaged in either patches or Major Releases and all are made in accordance with our approved Software Engineering and Product Management procedures and standards.

  3. What is the difference between a patch release and major release?
  • Major Releases

New features, existing feature updates as well as fixes to the existing code set delivered every 6 months. This is the main vehicle of delivery and almost all our engineering efforts are directed at delivering the Major Releases.

Major Releases are applied to Production following a deployment to Preview 5 weeks earlier. The 5 weeks period allows customers to assess the upcoming Production release against their specific configurations.

  • Patch Releasees

Smaller fixes to the code set delivered every week or in two weeks depending on the patching schedule. The patches address issues reported by customers and are designed to have no downtime impact to customers, whilst also addressing high risk items which cannot wait until a major release. New features are not delivered in patches. Only Fixes are handled in Patch Releases.

Occasionally, a code fix will be urgent and must be applied immediately, this will be incorporated in an emergency patch which will be applied as soon as possible.

Any patch fix will be applied to Preview for at least 48 hours before being applied to Production.

  1. What does SAP SuccessFactors consider when deciding how and when the fix will be released?

    Only high business impact incidents / fixes can be considered as patch candidates. However, this does not mean that all the fixes will be included in patches.

    (See KBA 2287393 for details about the business impact statement and how it can help us prioritize your issues.)

  2. How can I find out which issues were fixed during the latest patch and what are the future upcoming patch dates?

    For the latest patch schedule and the fixes included in the latest patches, see the Customer Community patching page.

    For the Major Release schedule see the Customer Community Product Release and Road Map Information page.

Customer Notifications:

Impact notifications for maintenance, major release upgrades and patching are sent out for production systems only, when a service disruption is required during implementation. For more details on Contractual Maintenance Notifications, refer to KBA 2871614.

To subscribe, add or remove a user from e-mail notifications for downtime, outages, data center maintenance, or release information of SuccessFactors applications, refer to KBA 2115584.

Keywords

Contractual Maintenance , code release , Patch , patch , downtime , Quarterly Release , release , schedule , code changes , down time , maintenance , Contractual Maintenance , patch , KBA , LOD-SF-PLT , Platform Foundational Capabilities , LOD-SF-CMP , Compensation Management , LOD-SF-EC , Employee Central , LOD-SF-LMS , Learning Management System , LOD-SF-PM , Performance Management , Problem

Product

SAP SuccessFactors HXM Suite all versions