SAP Knowledge Base Article - Public

2286542 - Learning Assignment Notifications not working

Symptom

Notifications not recieved by the user for learning assignments

Environment

-SuccessFactors LMS
-Learning Management System

Reproducing the Issue

When an admin assigns an item to a user the notification is not triggered and the user is not informed about the items added

Cause

doesnt contain syntax tags which provides information about Program changes or Requirement changes occured.

Resolution

The below templates need to be used in order to bring on changes made to the program:

Login to LMS admin--> System admin--> Configuration--> Notification templates--> Search for ApmStudentLearningPlanNotification

The following assignments were added to your Learning Plan:<CPNTS_ADDED_ROLLUP/>

<CPNT_TYPE_ID_ADDED/>, <CPNT_ID_ADDED/>, <REVISION_DATE_ADDED/>, <CPNT_TITLE_ADDED/>, <CPNT_DUE_DATE_ADDED/>

<PROGRAM_ID_ADDED/>, <PROGRAM_DUE_DATE_ADDED/>, <PROGRAM_TITLE_ADDED/>

<REQT_QUAL_ID_ADDED/>,<REQT_DESCRIPTION_ADDED/>, <REQT_TYPE_DESCR_ADDED/> , <REQT_DUE_DATE_ADDED/>

 

The following assignments were modified in your Learning Plan:<CPNTS_MODIFIED_ROLLUP/>

<CPNT_TYPE_ID_MODIFIED/>, <CPNT_ID_MODIFIED/>, <REVISION_DATE_MODIFIED/>, <CPNT_TITLE_MODIFIED/>, <CPNT_DUE_DATE_MODIFIED/>

<PROGRAM_ID_MODIFIED/>, <PROGRAM_DUE_DATE_MODIFIED/>, <PROGRAM_TITLE_MODIFIED/>

<REQT_QUAL_ID_MODIFIED/>,<REQT_DESCRIPTION_MODIFIED/>, <REQT_TYPE_DESCR_MODIFIED/> , <REQT_DUE_DATE_MODIFIED/>

 

The following assignments were removed from your Learning Plan:<CPNTS_DELETED_ROLLUP/>

<CPNT_TYPE_ID_DELETED/>, <CPNT_ID_DELETED/>, <REVISION_DATE_DELETED/>, <CPNT_TITLE_DELETED/>, <CPNT_DUE_DATE_DELETED/>

<PROGRAM_ID_DELETED/>, <PROGRAM_DUE_DATE_DELETED/>, <PROGRAM_TITLE_DELETED/>

<REQT_QUAL_ID_DELETED/>,<REQT_DESCRIPTION_DELETED/>, <REQT_TYPE_DESCR_DELETED/> , <REQT_DUE_DATE_DELETED/>

 

You can choose and add these tags to fetch the required information and customize the templates.

Keywords

changes in program program notification notification APM notification Learning plan changes notification , KBA , LOD-SF-LMS , Learning Management System , Problem

Product

SAP SuccessFactors Learning 1511 ; SAP SuccessFactors Learning 1602 ; SAP SuccessFactors Learning 1605 ; SAP SuccessFactors Learning 1608 ; SAP SuccessFactors Learning 1611 ; SuccessFactors Learning 1508