SAP Knowledge Base Article - Public

2285860 - Photo quality/resolution reduced when uploaded through the Batch Upload process

Symptom

Photos uploaded through the Batch Uploaded process appear with reduced quality/resolution in the Employee Profile.

Environment

SuccessFactors Employee Profile

Cause

The process that adjusts the photo dimensions during the Batch Upload process currently causes the quality/resolution of the photos to be reduced. This becomes more apparent the bigger the dimensions of the original photo.

Resolution

This is currently being considered as a future enhancement to the application by our Engineering team (EDU-4823).

In the meantime, it is possible to workaround this issue by adjusting the dimensions of the photos that will be uploaded to match the specifications of 180 px x 240 px before performing the upload. You can reduce the photo dimensions to either (1) width of 180px or (2) height of 240px before uploading it. This way, the photo does not loose so much quality during the batch upload process – the loss of quality will not be noticeable in the instance.

 

See Also

Please refer to KBA 2220377 for more details on the Batch Photo Upload process.

Keywords

KBA , LOD-SF-EP , Employee Profile , Problem

Product

SAP SuccessFactors HXM Core all versions