SAP Knowledge Base Article - Preview

2285754 - Transaction type not showing while creating incident/ChaRM document even maintained in DNO_CUST04 - Solution Manager


  • Transaction type is maintained in DNO_CUST04 but still when trying to create a new incident, it is not showing up.
  • User not able to create an incident
  • Cannot create Request for Change and/or Change Document using custom transaction type.  Automatically creating document using standard transaction type (e.g. SMCR, SMMJ, SMHF)



SAP Solution Manager


SAP Solution Manager 7.1


SOLMAN, NOTIF_CREATE, workcenter, SM_WORKCENTER, SOLMAN_WORKCENTER, CRM Component,  Business, CRM_ORD_OP, 01, 02, 03, message, ticket, PROCESS TYPE, add, SMIN, ZMIN, YMIN, SLFN, ZLFN, ITSM, PROCESS_TYPE, PROCESS_TYPE_ADD, IT Service Management, IC webclient, No transaction type available, fiori, launchpad, SM_WORKCENTER, ZMCR, ZMMJ, ZMHF, ZMAD, ZMGC, Change Request Management , KBA , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-CM , Change Request Management , Problem

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