SAP Knowledge Base Article - Public

2285209 - VLS - Config Settings/License missing

Symptom

The VLS license is missing or needs to be installed to be able to implement WebEx, Adobe, etc.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. vleEnabled is set to "true" 
    • Admin
    • Configuration
    • System Configuration
    • LMS_ADMIN
    • vleEnabled=true
            

  2. Yet VLS Configuration file is missing in System Admin > Configuration, even though it was configured and working.

Resolution

  1. Navigate to Admin >System Administration > Environment > Click on Licensed Modules
  2. Notice that LMS Virtual Learning is missing
  3. Open an SAP Product Support incident requesting VLS license installation
  4. SAP Product Support will follow the internal process attached to this KBA for the installation of the VLS license

See Also

2662493 - SAP SuccessFactors Learning Virtual Learning Service (VLS) User Assistance Documentation Link

Keywords

SF, Success Factors, LMS, learning, configuration, License, Virtual Learning, install, installation, webex, adobe, skype, VLS , KBA , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-VLS , Virtual Learning System , Problem

Product

SAP SuccessFactors Learning all versions