SAP Knowledge Base Article - Public

2285209 - VLS - Config Settings/License missing

Symptom

The VLS license is missing or needs to be installed to be able to implement WebEx, Adobe, etc.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Go to System Administration > Configuration > System Configuration > Edit LMS_ADMIN
  2. Update vleEnabled to true
  3. Apply Changes (logging out of the system might be required after this change)
  4. Go to System Administration > Configuration > Look for VLS Configuration
  5. VLS Configuration is not present

Resolution

  1. Navigate to System Administration > Environment > Select Licensed Modules
  2. Notice that Virtual Learning License ID is not present
  3. Open an SAP Product Support incident requesting VLS license installation
  4. SAP Product Support will follow the internal process attached to this KBA for the installation of the VLS license

See Also

2662493 - SAP SuccessFactors Learning Virtual Learning Service (VLS) User Assistance Documentation Link

Keywords

SF, Success Factors, LMS, learning, configuration, License, Virtual Learning, install, installation, webex, adobe, skype, VLS, zoom, missing, , KBA , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-VLS , Virtual Learning System , Problem

Product

SAP SuccessFactors Learning all versions