- The first and last name are not appearing in Onboading even though the users are in the user sync.
- Not able to re-assign activities to the users because the names are not appearing.
Reproducing the Issue
- Go to Security>users>select Last Name the users id will appear without first and last name.
- The fields in the UserSync table created in BizX must match exactly to the Foundation Field Mapping xml
- Open a support ticket for the Cloud Product Support team to resolve.
Note: To Cloud Product Support Engineer please reference KBA 2241410 to resolve this case.
- User Sync
- First name
- Last Name
- Not appearing
SAP SuccessFactors Onboarding all versions