SAP Knowledge Base Article - Public

2284640 - First and Last name not loading into onboarding- Onboarding


  • The first and last name are not appearing in Onboading even though the users are in the user sync.
  • Not able to re-assign activities to the users because the names are not appearing.


  • Onboarding

Reproducing the Issue

  • Go to Security>users>select Last Name the users id will appear without first and last name.   


  • The fields in the UserSync table created in BizX must match exactly to the Foundation Field Mapping xml


  1. Open a support ticket for the Cloud Product Support team to resolve.

Note: To Cloud Product Support Engineer please reference KBA 2241410 to resolve this case.


  • User Sync
  • Reassgin
  • Onboarding
  • First name
  • Blank
  • Last Name
  • Not appearing
, KBA , LOD-SF-OBD-ADM , Admin Tools, Settings, Permissions , Problem


SAP SuccessFactors Onboarding all versions