SAP Knowledge Base Article - Public

2284634 - Requisition External Header and Footer fields are missing in RMK

Symptom

External Header and External Footer field values are missing in RMK even though they are filled in RCM. Only the Job description field content appears in RMK.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

  • SAP SuccessFactors Recruiting Management
  • SAP SuccessFactors Recruiting Marketing

Reproducing the Issue

  1. Create a job requisition in RCM with external header and footer populated and post the job externally.
  2. Navigate to the RMK website and search for the posted job.
  3. In the job the header and footer have not come through to the RMK website.

Cause

The field mapping between RCM and RMK is incorrect.

Resolution

  1. Navigate to Admin Center
  2. Open setup recruiting marketing Job Field Mapping 
  3. Select the appropriate job requisition template.
  4. On the Job description RMK field, select "Full External Job Description (Header, Description and Footer)" and not "External Job Description"

Incorrect mapping :

Mapping1.jpg

Correct mapping:

Mapping2.jpg

 

Keywords

SF, Success Factors, RMK, header and footer in RMK, RMK website did not import header and footer from RCM , KBA , LOD-SF-RMK , Recruiting Marketing , Problem

Product

SAP SuccessFactors Recruiting all versions