SAP Knowledge Base Article - Preview

2284578 - Managing the different license keys when downgrading from SAP BI 4.2 SP02+ back to BI 4.x / License Keys page fails with the error, "An error occurred: An internal error occurred"

Symptom

  • After upgrading to SAP BI Platform 4.2, SP02 or newer, a new license key was required
  • Should you need to revert back to the previous version of SAP BI 4.x, the newer key must be removed, else...
  • After rolling back from BI 4.2 SP02+, the Central Management Console > License Keys page will not load.  Only an error is thrown:  "An error occurred: An internal error occurred"


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Environment

  • Reverting from SAP Business Intelligence Platform 4.2, Support Package 02 or newer ... back to any version prior to BI 4.2 SP02
  • all supported operating systems

Keywords

KBA , biinst , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , How To

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