SAP Knowledge Base Article - Preview

2284578 - Managing the different license keys when downgrading from SAP BI 4.2 SP02+ back to BI 4.x / License Keys page fails with the error, "An error occurred: An internal error occurred"


  • After upgrading to SAP BI Platform 4.2, SP02 or newer, a new license key was required
  • Should you need to revert back to the previous version of SAP BI 4.x, the newer key must be removed, else...
  • After rolling back from BI 4.2 SP02+, the Central Management Console > License Keys page will not load.  Only an error is thrown:  "An error occurred: An internal error occurred"



  • Reverting from SAP Business Intelligence Platform 4.2, Support Package 02 or newer ... back to any version prior to BI 4.2 SP02
  • all supported operating systems


KBA , biinst , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , How To

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.