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2284007 - Microsoft Visual C++ Runtime Library error while running BI 4.x patch install

Symptom

  • During an upgrade installation within BI 4.1, the following errors are returned:
    • Assertion failure: A fatal error has occured which has caused the installer to quit. Please gather any %TEMP% and installer logs to present to your support personnel.
    • Microsoft Visual C++ Runtime Library:  Runtime error!
    • Setup engine has stopped working
  • The corresponding ErrorsAndWarnings.log (found under %TEMP% folder) contains the following:

Error: GetIEDURevMapAndDUFolders is using the install cache to build a map of DU revisions for a given install entry.  This will not be reliable and may lead to incorrect results.
Error: Short du id no longer supported for ResolvedID: DufinalizationInfo.config
Error: Poco exception caught in File::list(vector<string>)
Error: Class name:   class Poco::PathNotFoundException
Error: Display text: Path not found: \\?\C:\Program Files (x86)\SAP BusinessObjects\InstallData\InstallCache\dufinalizationinfo.config-4.0-core-nu
Error: Assert(revisionFolders.size() > 0) failed in file .\InstallStateMigrator.cpp line 106

Message:

No revisions found in cache for du: C:\Program Files (x86)\SAP BusinessObjects\InstallData\InstallCache\dufinalizationinfo.config-4.0-core-nu\

  • After closing the installer, the Support Package or Patch is listed within Program and Features (or Add / Remove Programs)


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x
  • Microsoft Windows Server

Keywords

BI 4.0 4.1 4.2 BI4.0 BI4.1 , KBA , biinst , emkba , BI-BIP-INS , Installation, Updates, Upgrade, Patching , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , BI-LUM-DIS , Lumira Desktop/Discovery , Problem

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