>Unable to use the Editor content when sending Notification from the editor
>No option to check or uncheck the box at the template level
SuccessFactors Learning Management System
Reproducing the Issue
Navigate to System Admin->Configuration-> Notification Templates->Select Any Notification Template and click on the Messages tab
The option to "Use Editor Content When Sending Email Notification" is grayed out and we cannot check or uncheck this option as in the screen shot below:
There is a Global level setting for this under the Global Variables section in Configurations.
If this option is unchecked, we cannot control that check box at the template level.
The resolution for this will be to enable that check box under System Admin->Configuration->Global Variables-> Use Editor Content When Sending Email Notification: as in the screen shot below.
Once this option is checked at the global level, we will be able to control that check box at the Template level.
Notification Template Editor, Unable to use editor content , KBA , LOD-SF-LMS , Learning Management System , Problem