SAP Knowledge Base Article - Public

2283764 - Updating Special Characters via Connector


Special characters not displaying when record is updated via a connector

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SAP SuccessFactors Learning Management System (LMS)

Reproducing the Issue

  1. Populate any input file (Eg. user_data.txt input file), as defined in the Connector Workbook, with a field containing a special character (Eg. ä).
  2. Then run the corresponding Connector
  3. Review the updated/added records
  4. Note the special characters are not displayed


There can be a number of reasons why the special character is not displaying (Eg. ä) but are usually caused by either:

  • Encoding of the individual input file
  • Predefined locale for the specific Connector in the LMS 


  • Check that the input file is encoded in UTF-8 (KBA 2562076)
  • Check that the Connector's preference locale property is set (E.g. sfuser.connector.defaultValue.preferenceLocale=English) This must be set in the locale the characters are supported in. 

    Connectors config.png

If both of these two things are checked then all UTF-8 characters imported/updated by a connector should display correctly.


SF, SuccessFactors, UTF-8, LMS, Learning, encode, encoding special high ascii accent, character, symbol char, locale display show missing connector , KBA , LOD-SF-LMS-CON , Connectors , Problem


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