SAP Knowledge Base Article - Public

2283686 - Performance Dashboard Showing Error Occurred while Calculating Data

Symptom

While creating a Performance dashboard an error message appears: "Error Occurred while Calculating Data, please try again later or contact your administrator."

Environment

SuccessFactors HXM Suite

Reproducing the Issue

  1. Select Analytics
  2. Dashboard > Select Performance Dashboard
  3. Error Occurred while Calculating Data

Dashboard Error calculating data.jpg

Cause

The issue is due to invalid format of date in user prompted filter value of saved filter preference.

Resolution

You should be able to solve the issue by selecting the Form Date.

  1. Select the Filter Icon filter icon.jpg and two type of filter selection (Standard & More) should appear:
    • Select Date & Dataset.jpg
  2. Select the desired values for the Standard Filter selection
  3. Expand the More Filter selection
  4. Under User Prompts, the Form End Date should appear. Such fields are used to enter the Form end Date condition as below:
    • Form end date.jpg 
  5. Select the desired dates by clicking on the date calendar icon
    • select date from calendar.jpg
  6. Apply the filters
  7. The dashboard should now populate with data

Keywords

Dashboard 2.0, error, data, performance, dashboard , KBA , LOD-SF-ANA-DSH , YouCalc Dashboards and Tiles (Dashboards 2.0) , Problem

Product

SAP SuccessFactors HXM Suite all versions