SAP Knowledge Base Article - Public

2283472 - Error Message While Correcting a Country Code in Account.

Symptom

You are not able to correct a Country Code in  Account Address due to the Error message invalid Country.

Environment

SAP Sales Cloud

Reproducing the Issue

  1. Go to Customer Work Center.
  2. Click on Accounts.
  3. Open XYZ Account (XYZ represent the name of the account).
  4. Go to Address Tab.
  5. Try to Change a Country Code.
  6. Error message occurs.

Cause

The error occurs because you deleted the Country from Business Configuration work center before correcting in the Account.

Resolution

Maintain the Country code in Business configuration and then change in the Account. Only delete from Business Configuration after you have certified that no Accounts has the wrong Country Code maintained.

Keywords

 Account, Customer, Addres, Country Configuration, Country code , KBA , AP-RC-BCT , Business Config. Tools (SAP Business ByDesign , LOD-CRM-ACC , Account , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions