SAP Knowledge Base Article - Public

2283199 - Report Distributor Fails to Deliver to SFTP - Error Initial FTP Connection Check Unsuccessful - SuccessFactors

Symptom

  • A report scheduled is to run everyday to a SFTP site fails and gives the following error:

Encountered a problem while processing E-mail0

  • Regardless, there are no emails associated with this distribution
  • Error message while testing connections:

Initial FTP Connection check unsuccessful. Failed to connect to ***.**.***.**:22 within timeout 120000 ms"

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SAP SuccessFactors HXM Suite
  • Report Distributor

Reproducing the Issue

  1. Log in as Admin
  2. Go to Analytics > Report Distributor
  3. Run the bundle throwing the related error

Cause

The destination FTP server is refusing the connection. The message No connection could be made because the target machine actively refused it is well-known

An example of the internal logs:

22-Sep-2015 05:29:40 ERROR System.Net.Sockets.SocketException (0x80004005): No connection could be made because the target machine actively refused it. **-**-20** **:**:** ERROR System.Exception: Authentication failed

Most common reasons:

  1. The destination IP has changed from the one configured in Analytics earlier
  2. Port 21 or 22 of the destination server is open to the internet. (FTP – port number 21 and SFTP – port 22)
  3. The source server (SFSF in this case) has to be added to the destination network's firewall

Resolution

Please consult your FTP provider as it seems all the bundle scheduled to FTP are failing nevertheless, hence it has to be due to the configuration set for FTP.

  1. Crosscheck / reconfirm the IP address or URL used with your internal IT team
  2. Check the port number used for reception by your FTP server. ORD distributions can only be sent to Port 21 or to Port 22

Port_new.png

  1. If our IP address has to be added to your allow list, please refer to KB article 2696182

See Also

KB article 2696182 - Report Distributor (WFA) - Public IP Address to be allow listed at 3rd Party SFTP

Keywords

SF, success factors, plt, platform, bizx, biz x, online, ORD, Analytics, port, number, change, FTP, Schedule, time out, block, allow list, block, list, center, RPT, ANA, e-mail , KBA , LOD-SF-ANA-RDT , Report Distributor (Advanced Reporting, ORD) , LOD-SF-ANA-ORD , Online Report Designer , Problem

Product

SAP SuccessFactors HXM Suite all versions