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2283190 - "Unrecoverable I/O or volume error" while loading a backup from HP DataProtector - SAP ASE

Symptom

While running the LOAD DATABASE command from a different server, Backup Server reports below errors and restore aborts:

Backup Server: 4.132.1.1: Attempting to open byte stream device: 'xxxxxx::Time_Stamp::SID::SID::000'
Backup Server: 4.141.2.24: [109] The 'api_read' call failed for database/archive device while working on stripe device 'xxxxxx::Time_Stamp::SID::SID::000' with error number 246 (Operation would block). Refer to your operating system documentation for further details.
Backup Server: 6.31.2.4: Volume rejected.
Backup Server: 1.14.2.2: Unrecoverable I/O or volume error. This DUMP or LOAD session must exit.
Backup Server: 4.125.1.1: Archive API information for device='xxxxxx::Time_Stamp::SID::SID::000':

Vendor application name=Data Protector A.08.10, Library version=221, Message=[Critical] From: xxxxxx@xxx"XXX" ABORT_ON_CLOSE received. Aborting .
Backup Server: 6.32.2.3: xxxxxx::Time_Stamp::SID::SID::000: volume not valid or not requested (server: , session id: 31.)
Backup Server: 1.14.2.4: Unrecoverable I/O or volume error. This DUMP or LOAD session must exit.
Open Server Error: 16144.10.0: Server process '31' is not allocated in 'srv_event'


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Environment

  • SAP Adaptive Server Enterprise (ASE) 15.7
  • SAP Adaptive Server Enterprise (ASE) 16.0

Product

SAP Adaptive Server Enterprise 15.7 ; SAP Adaptive Server Enterprise 16.0

Keywords

OB2HOSTNAME, api_read, srv_event , KBA , BC-SYB-ASE , Sybase ASE Database Platform (non Business Suite) , Problem

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