You have a manager John Doe, and manager Jane Doe has substituted his place.
However, manager Jane Doe is not able to view manager John Doe in Manage My Area workcenter.
Reproducing the Issue
1. Go to Application and User Management workcenter.
2. Go to Substitutions view.
3. You can see manager John Doe is substituted by manager Jane Doe.
4. Open Manage My Area of manager Jane Doe.
5. Go to Common Task view.
6. Select Employee Services on Behalf.
Manager Jane Doe cannot see manager John Doe.
The Manage My Area is the workcenter that is assigned typically to line managers, and the Call ESS on Behalf functionality is to enable managers to perform Employee Self Services activities on behalf of the employees who report directly to them.
When one manager Jane Doe substitutes another manager John Doe, the employees reporting to the manager John Doe now appear in the Employee Services On Behalf list of Jane Doe.
But manager John Doe himself does not appear in the list, since manager John Doe does not report to manager Jane Doe. Manager John Doe would appear in John Doe's manager's list only.
If you want other employees(irrespective of Reporting Line Structure) to come into this Call Employee Services On Behalf list, then you have to code for it in PDI, using the enhancement spot MMA_ESS_ON_BEHALF (Manage My Area - Call Employee Services On Behalf).
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