SAP Knowledge Base Article - Public

2281988 - Receiving Error: "Unable to initiate onboarding process. An application error occured." Because of OnboardingCandidateInfo Permission [Integration with RCM] - Onboarding 1.0


We are receiving the error message when initiating Onboarding for candidate. errorId=4cdc5386-a196-4418-8bb2-477b40892d42, timestamp=2016-01-22T11:56:54.345+0100, server=82PC12BCF05, versionInfo=Release%3A%20b1511.910286%0A%20%20%20%20Server%3A%2082PC12BCF05%0A%20%20%20%20Timestamp%3A%202016-01-22T11%3A56%3A15.484%2B0100




SAP SuccessFactors Onboarding 1.0 - All Versions

Reproducing the Issue

Select a candidate in Hireable status (Ready to Hire) and click on Initiate Onboarding. You will receive a pop up error message:


bcp solution1.png


There are several possible causes:

1. Hiring Manager/Recruiter is not present in Oboarding (make sure the login is the userID)

2. Hiring Manager/Recruiter doesn't have permission to Initiate Onboarding (RBP)

3. Hiring Manager/Recruiter doesn't have appropriate groups assigned in Oboarding (Role: HRManager)

4. security is enabled for OnboardingCandidateInfo through Object Definition


If the cause of the issue is "security is enabled for OnboardingCandidateInfo through Object Definition" then enable necessary permissions for RECRUITER GROUP:




initiate onboarding, onboarding, recruiting onboarding integration, RCM ONB integration , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , Problem


SAP SuccessFactors Onboarding 1511 ; SAP SuccessFactors Onboarding 1602