SAP Knowledge Base Article - Public

2280599 - SuccessFactors: Error while Creating Requisition from Position Org Chart with SFAPI error message

Symptom

When you try to create a Requisition from Position Org Chart, the following error is returned.

 Error.png

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

  1. Log into SF system and go to Position Org Chart.
  2. Choose any vacant position.
  3. Create Job Requisition.

Cause

The password for the SFAPI user has changed/expired.

Resolution

To resolve this issue, please follow the steps below:

  1. Change the SFAPI user's password. (Refer to KBA 2204677)
  2. Change the Password for the SFAPI user in Provisioning system
    To change this, the steps are as described:

(If you do not have access to Provisioning, create a support incident asking for this password to be changed)

    1. Go to Company Settings.
    2. Search for "Enable Recruiting integration with Position Management"
    3. Update the updated username / password here.

Provisioning.png

See Also

2204677 - How to reset API User's password in Successfctors BizX system

Keywords

SuccessFactors Recruiting, SFAPI login failed, Authentication failed, status code = 4, authentiocation failed, invalid userid or password(status = code 4) , KBA , LOD-SF-INT , Integrations , LOD-SF-INT-RCM , RCM-Any Integration , Problem

Product

SAP SuccessFactors HXM Suite all versions