SAP Knowledge Base Article - Preview

2280372 - How to check Full Text search issues

Symptom

  • After upgrade to SAP Solution Manager 7.2 when trying to do for example an Incident search using Full Text search, the following error showing up: "No reply from the TREX Server or index missing. See Note 1466273"  AI_SDK_MESSAGES 005
  • Full Text search doesn't work in Incident Management and/or ChaRM scenario
  • When using Full Text search in sm_crm no documents are found
  • When using Full Text search in sm_crm not all expected documents are returned
  • Full Text search to find content within attachments of incidents is not working as expected
  • Full text search is incorrect when using multiple language
  • In transaction CRMC_SAF_TOOL green icon is displayed for index of knowledge base CRM_OBJECT however no documents are added to this index after full compilation.


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Environment

  • SAP Solution Manager 7.1
  • SAP Solution Manager 7.2

Product

SAP Solution Manager 7.1 ; SAP Solution Manager 7.2

Keywords

Full text, search, Long text, Index, TREX, Knowledge Base, CRM_OBJECT, CRM_OBJECT_DOC, CRMC_SAF_TOOL, CRMC_SAF_ADV, CRMC_SAF_ADV_CLIENT, Full Compilation, attachment, SAF, ESH_SEARCH, ITSM, IT Service Management, SOLMAN, embedded search, find, AI_SDK_MESSAGES 005, AI_SDK_MESSAGES005, Keine Antwort von TREX Server oder Index fehlt. Siehe Hinweis 1466273, AI_IM_INC, ITSM, AI_IM_SRQ, SOLDOC, TREX, Connectors AI_IM_[INC|PRO|SRQ|SRO], SMIN, ZMIN, SMRQ , KBA , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-CM , Change Request Management , How To

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