The CC and BCC functionality on any/all recruiting email templates are not available.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
SAP SuccessFactors Recruiting Management
Reproducing the Issue
Try to send any email communication where you can choose a recruiting email template, you will be able to see that there is no CC and/or BCC option available.
If you have not set the Admin Tools--> Manage Recruiting Email Template --> Cc/Bcc settings accross all templates as "Enable for all templates", you will not be able to see the CC and BCC options.
- Go to Admin Center
- Manage Recruiting Email Template
- Cc/Bcc settings accross all templates as "Enable for all templates", enable for all templates must be set and saved. Or "Enable or Disable by template" option must be saved where you may wish to have this option later enabled in email templates you wish by going to the respective email template.
Cc and/or Bcc options, Email template, rcm , KBA , LOD-SF-RCM , Recruiting Management , Problem