2280022 - How to collect a HTTP archive (HAR) file and Console Log file in SAP Analytics Cloud

• Support request for BOTH a HAR log file and a Console log file
• An HTTP archive (HAR) file (Chrome or Edge Browser developer tools network trace) AND console log file is required to help troubleshoot system errors and performance issues in SAP Analytics Cloud (SAC), especially when SAP cannot reproduce the issue.
  Note: See What information do I need to provide when opening an case for SAP Analytics Cloud? to help understand what our team needs to expedite the process.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP Analytics Cloud

If support has requested both har and console files - provide both files. 

Note: Please do not perform a performance trace at the same time as the following steps (referenced in 2413393 - How to record timelines in Chrome Developer Tools). Please run them separately.

1. Open the Chrome or Edge Browser Developer Tools from the menu (under Settings and more (...) > More tools > Developer tools) or by pressing Ctrl + Shift + I (or the F12 function key) on your keyboard when the browser is in focus and the SAC web client is open.
2. Go to the Network Tab and make sure that the circle in the top-left corner is red, if it is gray, click it to start recording.
3. Add/open Console tab by typing ESC key or through vertical three dots top right menu and select “Show console drawer”.
4. Clear the Network and Console log by clicking the circles with the line through it.
5. Click the checkbox Preserve log.
6. Reproduce the issue or performance problem by performing all the steps when the issue or error is observed.
   Note: Creating a video at the same time is recommended.
7. When you have finished reproducing the issue, click the top left recording button to stop the recording.  Please note that if you have a request that is timing out, that request will not be saved unless you let it time out.  
   e.g.  If you have a request that times out after 5 minutes, you must wait the 5 minutes before clicking to stop, otherwise the timed out request will not be included in the resulting HAR log.
8. Right click the requests grid of Network and click “Save all as HAR with content”.
9. Right click the requests grid of Console and click “Save as” type LOG file.
10. Attach the HAR file and LOG files to the case.
    
    NOTE: As of Chrome version 130, the download option has changed.  The right click menu option no longer saves the entire HAR file but removes the responses.  Instead, please use the download HAR file option as in the screenshot below.
    
    
    For Chrome Prior to version 130.
    

Tip: Add -pusher to the filter field to remove irrelevant entries to help review requests, responses, messages and errors/exceptions in the HAR trace file.

• SAP Analytics Cloud community best practices expert page
• 2511489 Troubleshooting performance issues in SAP Analytics Cloud
• 2413393 How to record timelines in Chrome Developer Tools in case of SAP Analytics Cloud performance issues
• Performance Analysis Reference
• Wikipedia - .har files
• 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
• Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
• 2487011 - What information do I need to provide when opening an case for SAP Analytics Cloud?
• 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
• Search for SAP Analytics Cloud content using Google or Bing:
• https://me.sap.com/servicessupport/search#?q=SAP%20Analytics%20Cloud%20OR%20SAC&tab=All
• https://www.google.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
• https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
• Note: Add relevant text or warning/error messages to the text search field to filter results.
• SAP Analytics Cloud Connection Guide
• Getting Started with SAP Analytics Cloud Expert Community page
• SAP Analytics Cloud Get More Help and SAP Support
• Need More Help? Contact Support or visit the solution finder today!

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