SAP Knowledge Base Article - Public

2279507 - Merging Duplicate Candidates - Recruiting Management

Symptom

When a user merges two candidates, utilizing the Manage Duplicate Candidates feature, is the referral information carried over to the master profile when two duplicate candidate profiles are merged?

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  • The user has a candidate that has been referred multiple times to various jobs by a single referrer.
  • This candidates has duplicate profiles which need to be merged however the user does not want to lose any of the referral data already on the profile to be removed.
  • Let there be two duplicate profiles as shown below:

Ref_merge1.GIF

ref_merge2.GIF

  • Both these profiles have different referral data.
  • What happens if they are merged?
  • Will the data be carried over to the master profile?

Resolution

  • Yes. Post merge, the referral data will be consolidated in the master profile as shown below:

ref_merge3.GIF

  • Hence, the user can conclude no referral data is lost post candidate profile merge for duplicate candidates.
  • Note: This behavior may change in near release due to the enhancement described in KBA 2697538 - Referral Amount is not displayed on Referral Tracking if candidates are merged - Recruiting Management

Keywords

SF, success factors, RCM , KBA , LOD-SF-RCM , Recruiting Management , How To

Product

SAP SuccessFactors Recruiting all versions