SAP Knowledge Base Article - Public

2279385 - First Name Last Name and other Details not appearing in Onboarding Work Queue - Onboarding 1.0


Users are not able to see information of the new hire candidates to complete the onboarding process in work queue.


SAP SuccessFactors Onboarding 1.0


Cache needs to be refreshed.


It's necessary to do a rebuild cache in super admin, please follow the steps bellow:

  1. Go to Super Admin;
  2. Access customer account;
  3. Go to Manage Index Fields Cache;
  4. Select Yes to Enable Index Fields Cache;
  5. Click on Rebuild Cache;
  6. Save Changes.

Only partners and SAP Support have access to super admin, so if you're not working with partner please open a ticket with SAP Support.

Note: If for some reason you get a message that states: Failed to load page Violation of Primary Key constraint PK_HRDataIndexFeild_cache. Cannot insert duplicate key in object dbo. HRDataindexField_cache. The statement has been terminated.

Check the steps bellow:

  1. Go to Manage Index Fields Cache;
  2. Click NO to enable Index Fields Cache;
  3. Save changes;
  4. Then select Yes to Enable Index Fields Cache and click on Rebuild Cache;
  5. You should then get the message" Index Fields cache has been rebuilt for 2 active processes".


Onboarding Work Queue, Missing names, Blank information in the Work Queue, Missing information, Work Queue, Users unable to view Details, Users unable to view names , KBA , LOD-SF-OBD , Onboarding , Problem


SAP SuccessFactors Onboarding all versions