SAP Knowledge Base Article - Public

2279385 - First Name Last Name and other Details not appearing in Onboarding Work Queue - Onboarding


  • Users are not able to see the names of the new hire candidates to complete the onboarding process.


  • Onboarding Work Queue

Reproducing the Issue

  • In the onboarding instance when viewing the work queue for the Onboarding activities the first name, last name, req ID, department, and other details are not appearing in the work queue.


  • Cache needs to be refreshed.


  1. Please open a support ticket for the Cloud Product Support team to refresh the cache.



Note: To Cloud Product Support Team Engineer:  Please view the Internal Memo on steps to refresh the Cache.













  • Onboarding Work Queue
  • Missing names
  • Blank information in the Work Queue
  • Missing information
  • Work Queue
  • Users unable to view Details
  • Users unable to view names
, KBA , LOD-SF-OBD , Onboarding , Problem


SAP SuccessFactors HCM Core 1511